Privacy Policy

1. Introduction

This privacy policy explains how CJB Building & Maintenance ("we," "our," or "us") collects and processes your personal information when you use our website (builtbyburgess.co.uk) or contact us for our building and maintenance services.

2. Information We Collect

We collect the following personal information:

• When you request a quote: Name, email address, phone number, and property address
• When you browse our website: IP address and basic usage data through Google Analytics
• If you contact us: Email address and any information you provide in your message

3. How We Use Your Information

We use your personal information for:

• Providing quotes for building work
• Responding to your enquiries
• Improving our website through analytics
• Meeting our legal obligations

4. Legal Basis for Processing

We process your personal information under these legal bases:

• Contract: When you request a quote or our services
• Legitimate Interests: For website analytics and service improvement
• Legal Obligation: For tax and business records
• Consent: For any marketing communications (if applicable)

5. Data Retention

We keep your personal information for:

• Quote requests: 2 years from last contact
• Communication records: 2 years from last contact
• Analytics data: 26 months (Google Analytics default)

6. Sharing Your Information

We share your information with:

• Google Analytics for website usage analysis
• Our IT service providers for website hosting

We do not sell your personal information or share it for marketing purposes.

7. Cookies and Analytics

We use:

• Essential cookies for website functionality
• Google Analytics to understand website usage
• Google Ads cookies to measure ad effectiveness (when we run advertising campaigns)

You can control cookies through your browser settings. For Google Analytics, you can opt-out through Google's browser add-on.

8. Your Rights

Under GDPR, you have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to certain processing
• Request data portability
• Withdraw consent

To exercise these rights, contact us at Chris@builtbyburgess.co.uk.

9. Security

10. International Transfers

Google Analytics may transfer data outside the UK/EEA. This is protected by Standard Contractual Clauses and appropriate safeguards.

11. Updates to This Policy

We review this policy annually and update it when necessary. Changes will be posted on this page with a new "Last updated" date.

12. Contact Us

13. Complaints

You have the right to complain to the Information Commissioner's Office (ICO) if you believe we've not handled your data properly. Visit ico.org.uk for more information.